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Work schedule
  • Monday08:30 - 17:30
  • Tuesday08:30 - 17:30
  • Wednesday08:30 - 17:30
  • Thursday08:30 - 17:30
  • Friday08:30 - 17:30
  • Saturday09:00 - 14:00
  • Sunday—
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Privacy Policy

Company Information
Imperlux SRL, headquartered in Chișinău, str. Uzinelor 12, registered in the State Register of Legal Entities under no. 1015600033050, operator of the online store imperlux.ro, declares that all personal data collected through imperlux.ro is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR).

Imperlux SRL respects the rights regarding the processing of personal data of customers accessing the online store in accordance with applicable law.

1. Categories of Data Processed, Purpose, and Legal Basis

Imperlux SRL collects personal data in the following cases:

a) Account registration and management – Legal basis: processing is necessary for the performance of a contract with the data subject and the free provision of services (Art. 6(1)(b) GDPR).

b) Placing an order – Legal basis: necessity for the performance of a sales contract (Art. 6(1)(b) GDPR).

c) Confirmation and contact (upon request from the data subject) – Legal basis: consent (Art. 6(1)(a) GDPR).

Data collected during account registration:

  • First and last name

  • Delivery address (postal code, city, country, street, house/apartment number)

  • Email address

  • Phone number

The client sets an individual password to access their account, which can be changed later.

Data collected when placing an order:

  • Email address

  • Delivery address (postal code, city, country, street, house/apartment number)

  • Name (first and last)

  • Phone number

For legal entities, additional personal data may include:

  • Company name

  • Personal identification number (IDNP)

Website tracking information: While accessing www.imperlux.md, certain additional information may be collected, including IP address, domain name, browser type, access time, and operating system.

Browsing data: Links and cookies related to activity on imperlux.ro may be collected. Data necessary for investigating claims, such as name, usage details, and other information, may also be processed. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).

Voluntary data transfer: Providing personal data to Imperlux SRL through imperlux.md is voluntary and related to the provision of online store services.

2. Access and Duration of Personal Data Processing

  1. Personal data may be shared with Imperlux SRL service providers during access to imperlux.ro, only for the performance of work-related tasks.

  2. Service providers may be located in Moldova, Romania, and other countries in the European Economic Area (EEA).

  3. Data processing occurs with the client’s consent and remains valid until withdrawal, plus a period afterward as required by law. Data may also be stored for statistical, research, and service improvement purposes.

  4. For online purchases, personal data may be transferred to courier services as per the client’s decision.

  5. Browsing data is used to improve service quality, analyze statistics, adapt the online store to customer preferences, and manage the store.

  6. Personal data may be provided to authorized state authorities, including the Prosecutor’s Office, Police, Data Protection Authority, Competition and Consumer Protection Office, or Electronic Communications Office.

3. Use of Cookies

  1. The online store uses cookies, small text files stored on the user’s device. Cookies help with shopping cart functionality, ad personalization, and general site performance.

  2. Types of cookies:

  • Session cookies: deleted after browser session ends; do not collect personal or confidential information.

  • Persistent cookies: stored until deleted or expiration; do not collect personal or confidential information.

  1. Purposes of cookies:

  • Authenticate clients on the store and provide access without repeated logins

  • Analytics and anonymous statistics to understand website usage

  1. External cookies: Google Analytics for anonymous statistical data (administrator: Google Inc., USA).

  2. Cookie mechanism is safe and does not harm client devices. Browsers allow clients to limit or disable cookies; this may affect certain site functions.

  3. Information on disabling cookies is available for:

  • Internet Explorer

  • Android browser

  • Chrome browser

  1. IP addresses may be collected to determine regions with most views for site management and improvement.

4. Customer Rights

  1. Right to withdraw consent – Art. 7(3) GDPR

  • Clients can withdraw any consent given; this does not negatively affect them but may limit service use.

  1. Right to object – Art. 21 GDPR

  • Clients can object to personal data processing, especially for direct marketing.

  1. Right to erasure (“right to be forgotten”) – Art. 17 GDPR

  • Clients may request deletion of all or certain personal data, in cases such as withdrawal of consent, marketing objections, illegal processing, or legal obligation compliance.

  1. Right to restrict processing – Art. 18 GDPR

  • Clients may request restriction, affecting certain service functionalities until review.

  1. Right of access – Art. 15 GDPR

  • Clients can request confirmation of data processing, access, purpose, categories, storage period, and a copy of personal data.

  1. Right to rectification – Art. 16 GDPR

  • Clients can request correction or completion of inaccurate or incomplete data.

  1. Right to data portability – Art. 20 GDPR

  • Clients can receive their data in a CSV file and transfer it to another operator.

  1. Requests must be handled within one month; extensions possible up to two additional months with notification.

  2. Clients can submit complaints and requests regarding data processing and rights.

  3. Clients may request contractual clauses from Imperlux SRL via the email provided.

  4. Clients may lodge complaints with the Data Protection Authority.

5. Services Adapted to Customer Interests (Profiling)

  1. Profiling involves automated processing to evaluate personal aspects such as behavior, economic situation, health, preferences, location.

  2. Automated profiling does not produce legal effects or negatively affect clients.

  3. Profiling is based on automatic and manual data processing to evaluate or predict client preferences.

  4. Marketing messages may be personalized using cookie data. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).

6. Security Management – Password

  1. Secure connection is provided via SSL encryption.

  2. Account access requires a personal password; password recovery is available through the “Forgot Password” form. Passwords are encrypted in the database.

7. Changes to the Privacy Policy

  1. Privacy policy may be updated; clients are notified 7 days before changes take effect.

  2. Questions may be directed to info@imperlux.md

Cookie Policy